Your customers expect a response. The AI responds in under 2 minutes.
Support Genius receives your customer emails, understands their intent, retrieves order data, and drafts a personalized response — automatically, 24/7.
Customer support is time that evaporates
The same questions, over and over
“Where's my order?”, “I want to cancel”... 80% of customer emails are variations of the same requests. Your teams spend hours on them every day.
Customers no longer wait
A customer who waits more than 2 hours without a response moves to a competitor. Support responsiveness has become a key differentiator.
Your teams have better things to do
Handling support emails takes time and energy that should go to high-value customer relationships.
An AI pipeline that handles each email intelligently
Automatic response sent
For standard requests, the response is drafted and sent without human intervention. Personalized with the customer's actual order data.
Draft + team notification
For sensitive cases, a draft is prepared and your team is notified to review before sending. You keep control over delicate situations.
Less workload, better customer satisfaction
Time spent on support
Standard requests are handled automatically. Your teams only step in for complex cases and complaints.
Guaranteed response time
Even outside office hours, your customers get an immediate response. Satisfaction improves from day one.
Personalized responses
Each response is generated with the customer's real order data. No generic replies.
Forgotten complaints
Sensitive emails are always identified and escalated to your team. Your reputation is protected.
Built on reliable and proven tools
Do you manage customer support by email?
Tell me how many emails you receive per day, I'll show you what Support Genius can concretely change for you.
